General Terms and Conditions of Sale for Products and Services
Between SATODEV, SAS with capital of €200,000, headquartered at 58 avenue Marcel Dassault – 33700 MERIGNAC, registered with the Bordeaux RCS under number 521 626 580, represented by Cyrille FOLLEAU, its President, hereinafter referred to as the “Seller” or the “Company,” of the one part, and the natural or legal person purchasing the Company’s products or services, hereinafter referred to as the “Buyer” or the “Client,” of the other part,
The following has been stated and agreed upon:
PREAMBLE
The Seller is an editor of IT and dependability products and services intended for businesses, sold via its website or through exchanges of quotes, purchase orders, and invoices via traditional communication methods (mail, email). The list and description of products and services offered by the Company can be consulted on the aforementioned website.
Article 1: Purpose
These General Terms and Conditions of Sale determine the rights and obligations of the parties concerning the online sale of Products or Services offered by the Seller.
Article 2: General Provisions
These General Terms and Conditions of Sale (GTCS) govern the sales of Products or Services made via the Company’s website and are integral to the contract between the Buyer and the Seller. They are fully binding upon the Buyer, who accepted them before placing an order.
The Seller reserves the right to modify these at any time by publishing a new version on its website. The GTCS applicable then are those in effect on the date of the order.
The Company also ensures that acceptance is clear and unconditional by providing a checkbox and a validation click or requiring a signature for orders not placed online. The Client declares that he/it has read all of these General Terms
and Conditions of Sale, and, where applicable, the Special Terms and Conditions of Sale related to a product or service, and accept them without restriction or reservation.
The Client acknowledges it has have received the necessary advice and information to ensure that the offer meets its needs.
The Client declares that he is legally capable of entering into contracts under French law or validly representing the natural or legal person for whom he is acting.
Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
Article 3: Price
The prices of products sold on the website are stated in Euros, excluding taxes, and are precisely determined on the product description pages. They are also indicated in Euros, including all taxes (VAT and other possible taxes) on the product order page and exclude specific shipping fees.
For all products shipped outside the European Union and/or French overseas territories, the price is calculated net of taxes automatically on the invoice. The Company reserves the right to change its prices at any time for the future. The telecommunications costs necessary for accessing the Company’s website are borne by the Client. Delivery costs, if applicable, are also borne by the Client.
Article 4: Conclusion of the Online Contract
Following Article 1127-1 of the French Civil Code, the Client must follow several steps to conclude the contract electronically to place an order:
– Information on the essential characteristics of the product;
– Selection of the product and, where applicable, its options;
– Indication of essential Client details (identification, email, address…);
– Acceptance of these General Terms and Conditions of Sale;
– Verification of order details (double-click process) and, if necessary, correction of errors.
Before confirming the order, the Buyer can review the order details, its price, correct any errors, or cancel the order. Confirming the order forms the present contract.
– Then, complete the payment instructions, make the payment for the products, and receive your order confirmation. The Client will receive confirmation by email of the payment and an acknowledgment of the order. A .pdf copy of these General Terms and Conditions of Sale will be sent.
The customer will have the opportunity to identify and correct any errors in data entry throughout the ordering process. The contract is written in English; however, the French version shall take precedence.
The offer details and GTCS are emailed to the buyer and archived on the Seller’s website. If applicable, professional and commercial rules applicable to the offer are available in the “annex rules” section of these GTCS.
Archiving of communications, orders, order details, and invoices is carried out on a reliable and durable medium to constitute a true and lasting copy as per Article 1360 of the French Civil Code. These can serve as proof of the contract. For products delivered, delivery will be made to the address provided by the Client. The Client agrees to provide truthful identification details to ensure order completion.
The Seller reserves the right to refuse the order, for example, for any abnormal request, made in bad faith, or for any legitimate reason.
Article 5: Products and Services
The essential characteristics of goods, services, and their respective prices are made available to the buyer on the Company’s website, along with, where applicable, the method of product use. In accordance with Article L112-1 of the French Consumer Code, the consumer is informed of the prices and specific terms of sale and service execution prior to concluding the sales contract, through marking, labeling, display, or other suitable means. In all cases, the total amount due by the Buyer is indicated on the order confirmation page. The selling price of the product is the one applicable on the day of the order, excluding shipping costs, which are charged in addition. These additional costs are indicated to the Buyer during the sales process and, in any case, at the time of order confirmation.
The Seller reserves the right to modify prices at any time, ensuring that the price applicable at the time of the order is applied.
When products or services are not immediately executed, clear information is provided on the product presentation page regarding delivery dates. The customer confirms he/it has received details of delivery costs, payment methods, delivery, and contract execution, as well as detailed information about the seller’s identity, postal, telephone, and electronic contact details, and business activities in the context of this sale. The Seller commits to fulfilling the Client’s order within the limits of available stock. Otherwise, the Seller will inform the Client; if the order has been placed, and in the absence of an agreement with the Client on a new delivery date, the Seller will refund the Client.
Contractual information is presented in detail and in English however, the French version shall take precedence.
The parties agree that illustrations or photos of products offered for sale are non-binding. The duration of the Product offer and its prices are specified on the Company’s website, as well as the minimum contract duration when these cover continuous or periodic provision of products or services. Unless otherwise specified, rights granted under these terms are solely for the individual or legal entity that placed the order (or the email holder provided).
Article 6: Compliance
In accordance with Article L.411-1 of the French Consumer Code, products and services offered for sale through these Terms and Conditions comply with current safety and health regulations, commercial transaction fairness, and consumer protection. Regardless of any commercial warranty, the Seller remains liable for non-compliance and hidden defects in the product.
Under Article L.217-4, the seller delivers a product compliant with the contract and is liable for any lack of conformity at the time of delivery, including those resulting from packaging, assembly instructions, or installation if specified in the contract or carried out under their responsibility.
Under legal provisions on conformity and hidden defects (Art. 1641 Civil Code), the Seller will reimburse or exchange defective products or those not matching the order. Refunds can be requested as follows: email contact@satodev.fr and return the product to the Seller’s headquarters.
Article 7: Retention of Ownership Clause
The products remain the property of the Company until full payment is made.
Article 8: Delivery Terms
Products are delivered to the address provided during ordering and within the indicated timeframe. These timelines do not consider order preparation time.
If shipping is delayed, the Seller will inform the buyer via email. In case of delivery delay, the Client may cancel the contract under Article L 138-2 of the French Consumer Code. The Seller will refund the product and “outbound” costs under Article L 138-3 of the French Consumer Code. The Seller provides a telephone contact (local rate from a landline) in the order confirmation email to follow up on the order. The Seller reminds that when the Client takes physical possession of the products, the risk of loss or damage transfers to him/it. The Client must notify the carrier of any reservations regarding the delivered product.
Claims for return concerning relevant defects that are apparent during the inspection of the products, and claims for return in connection with the quantity or specifications must be made in writing within forty-eight (48) hours of the delivery and include a full description of the alleged defects, in default of which any right to make a claim in these respects will lapse. Claims for return relating to other relevant defects must also be made in writing within forty-eight (48) hours of their discovery and include a full description of the alleged defects. No claims in this respect can be made when three (3) months have passed after delivery.
Article 9: Availability and Presentation
If an item is unavailable for more than seven (7) business days, you will be immediately informed of the expected delivery timeframe, and the item order may be canceled upon request. The Client may request a credit note or a full refund and order cancellation.
Article 10: Payment
Payment is due immediately upon online order (or at an agreed-upon timeframe for postal orders). The Client may pay by credit card (only for website payments), check, or bank transfer. Cards issued by banks outside of France must be international credit cards (Mastercard or Visa). Online secure payment by credit card is processed by our payment provider. Transmitted information is encrypted and unreadable during network transfer. Once the payment is launched by the Client, the transaction is immediately debited after verification. Under the Monetary and Financial Code, the commitment to pay by card is irrevocable. By providing his/it bank information for sale, the Client authorizes the Seller to debit their card for the specified amount. The Client confirms he/it is the legal cardholder and authorized to use it. In case of error or inability to debit the card, the Sale is automatically terminated, and the order cancelled.
Article 11: Withdrawal Period
Under Article L 221-5 of the French Consumer Code, the Buyer has the right to withdraw without reason within fourteen (14) days from receiving the order. The right of withdrawal may be exercised by contacting the Company via: email contact@satodev.fr with the subject “[ Withdrawal ]” followed by the invoice number.
If the right of withdrawal is exercised within the stated period, the purchase price and shipping costs will be refunded, but the Client is responsible for return costs. Products must be returned in their original state and complete (packaging, accessories, instructions) and, if possible, with proof of purchase. As required by law, here is the withdrawal form to send to SATODEV SAS, 58 avenue Marcel Dassault, 33700 Mérignac, or by email to contact@satodev.fr.
“
I hereby notify you of my withdrawal from the contract concerning the sale of the goods (*) /for the service (*) listed below:
Ordered on (*) /received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if this form is submitted on paper):
Date:
“
Article 12: Warranties
In accordance with the law, the Seller provides the following warranties: conformity and hidden defects of products. The Seller will refund or exchange products that are apparently defective or do not match the order. A refund request must be made by sending an email to contact@satodev.fr. The Seller reminds the consumer that he/it:
– has a period of 2 years from the delivery of the goods to take action against
the Seller;
– may choose between product replacement or repair, subject to the
conditions specified above;
– is not required to prove the existence of the product’s nonconformity within
six months following delivery;
– may also assert the warranty against hidden defects in the item sold under
Article 1641 of the French Civil Code and, in this case, may choose
between canceling the sale or a price reduction (Articles 1644 of the French
Civil Code).
Article 13: Complaints and Mediation
If applicable, the Buyer may submit any complaint by contacting the company at: contact@satodev.fr.
In accordance with Articles L. 611-1 to L. 616-3 of the French Consumer Code, the consumer is informed that he/it may resort to consumer mediation under the conditions provided for in Title I of Book VI of the French Consumer Code. If the complaint request with the Seller’s customer service fails, or if no response is received within two (2) months, the consumer may submit the dispute to a mediator, who will independently seek to bring the parties together for an amicable resolution.
Article 14: Contract Termination
The order may be terminated by the Buyer by registered letter with acknowledgment of receipt in the following cases:
— Delivery of a product that does not conform to the order’s specifications;
– Delivery beyond the set deadline or, in the absence of a deadline, within thirty (30) days following payment;
— Unjustified price increase or product modification. In these cases, the Buyer may request reimbursement of the deposit paid, with interest calculated at the legal rate from the date of deposit.
Article 15: Intellectual Property Rights
Trademarks, domain names, products, software, images, videos, texts, or, more generally, any information subject to intellectual property rights remain the exclusive property of the seller. No transfer of intellectual property rights is made under these General Terms and Conditions. Any total or partial reproduction, modification, or use of these assets for any reason is strictly prohibited.
Article 16: Force Majeure
The Seller’s obligations under these Terms are suspended in the event of force majeure or unforeseen circumstances that prevent their execution. The Seller will inform the Client of such an event as soon as possible.
Article 17: Nullity and Modification of the Contract
If one of the provisions of this contract is nullified, this nullity does not entail the nullification of the other provisions, which will remain in force between the parties. Any contractual modification is only valid after written agreement and signature by both parties.
Article 18: Protection of Personal Data
In accordance with Regulation 2016/679 of April 27, 2016, on the protection of individuals concerning the processing of personal data and the free movement of such data, the Seller implements personal data processing for the sale and delivery of products and services defined in this contract. The Buyer is informed of the following:
– the identity and contact details of the data controller and, if applicable, the data controller’s representative: the Seller, as stated at the top of these GTCS;
– contact details of the data protection officer:
Cyrille Folleau 58 Rue Marcel Dassault 33700 Mérignac;
– legal basis for processing: contractual performance;
– recipients or categories of recipients of personal data, if any: the data
controller, marketing services, IT security services, sales, delivery, and
ordering services, subcontractors involved in delivery and sales, and any
authority legally authorized to access the personal data;
– no transfer outside the EU is planned;
– data retention period: for the duration of commercial prescription;
– the individual has the right to request access to personal data, correction or
erasure, or a limitation of processing concerning the individual, or the right
to object to processing and the right to data portability;
– the individual has the right to file a complaint with a supervisory authority;
– the information requested at the time of the order is necessary for invoicing (legal obligation) and delivery of the ordered goods; otherwise, the order cannot be placed. No automated decision-making or profiling is implemented in the ordering process.
Article 19: Applicable Law and Clauses
All clauses in these GTCS, as well as all purchase and sale operations covered by them, are subject to French law. The nullity of a contractual clause does not entail the nullity of these GTCS.
Article 20: Consumer Information
For the purposes of consumer information, the provisions of the French Civil Code and the French Consumer Code are reproduced below:
Article 1641 of the French Civil Code: The seller is liable for hidden defects in the item sold that render it unsuitable for its intended use, or that diminish its use to such an extent that the buyer would not have acquired it or would have paid a lower price if he/it had known about them.
Article 1648 of the French Civil Code: Any claim arising from hidden defects must be filed by the buyer within two (2) years of discovering the defect.
In the case provided for in Article 1642-1, the action must be filed, under penalty of exclusion, within one year from the date on which the seller can be discharged from apparent defects or lack of conformity.
Article L. 217-4 of the French Consumer Code: The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also responsible for any lack of conformity resulting from packaging, assembly instructions, or installation if undertaken by the contract or under their responsibility.
Article L. 217-5 of the French Consumer Code: The good is in conformity with the contract:
1° If it is suitable for the use usually expected of a similar good, and if applicable:
it matches the description provided by the seller and possesses the qualities presented to the buyer in the form of a sample or model;
it has the qualities that a buyer may legitimately expect based on public statements made by the seller, producer, or representative, particularly in advertising or labeling;
2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any specific use sought by the buyer, which was brought to the seller’s knowledge and accepted by them.
Article L. 217-12 of the French Consumer Code: Any claim resulting from a lack of conformity is subject to a limitation period of two years from the delivery of the good.
Article L. 217-16 of the French Consumer Code: When the buyer requests from the seller, during the commercial warranty granted at the time of the acquisition or repair of movable property, a repair covered by the warranty, any downtime of at least seven days extends the warranty period remaining.
This period runs from the buyer’s request for intervention or from the provision of the item for repair, if later than the request.
“Our general terms and conditions of sale were created using a free and open template available for download from the website https://www.donneespersonnelles.fr/“.
