SERVICES
SATODEV provides all the services associated with the software we sell. Many companies have already had the bad experience of using freeware without any associated services. That’s why SATODEV supports you in your use of software to ensure you achieve your objectives.
SATODEV’s services are a real “plus”, whether to guarantee long-term operation (we’ve been maintaining some software like GRIF* or CECILIA for decades), or to ensure that it’s perfectly adapted to your working methods thanks to specific developments.
You’re likely to be using the software for complex projects that may require an outside perspective from a software expert, which is why the technical support/assistance service is sometimes an essential complement to the success of your projects.
Development
Scientific computation software, file import/export plug-ins, post-processing of results.
Development
The use of off-the-shelf software brings many advantages in terms of cost and durability, but customized developments can quickly prove profitable thanks to the time they save your teams.
We can develop a complete tool to support an activity that is poorly equipped in your company. We can also develop a dedicated plugin for one of our off-the-shelf software products.
Even if the off-the-shelf software we develop is designed to be used in all sectors, it can’t meet all our customers’ specific needs. That’s why a plugin can be the solution for GRIF* (owned by TotalEnergies) or CECILIA (owned by Dassault-Aviation) to cover 100% of the desired scope of use.
We will always propose fixed-price developments to keep costs under control.
Here are the types of development we can carry out:
- File import/export plugins to exchange with other software when there is a need for digital continuity,
- Results export plugins to add or facilitate post-processing,
- Scientific computation software to meet the specific needs of your business,
- Specific post-processing tools.
Specific development
Over the last 10 years, in addition to developing off-the-shelf software, here are the main projects we have carried out:
- Specific production availability computation plugin for Air Liquide
- Import/Export plugin in Excel format for Ariane Group
- Management of aging and maintenance efficiency for periodically tested equipment in 2 modules of an off-the-shelf software package for GRTGaz.
- Addition of delay distribution in a stochastic Petri nets tool for CNES
- Pre-processing added for Ariane Group
- Specific PDF report for Butachimie
- Import of files from other software packages for Ariane Group, Safran Helicopter Engines, Dassault Aviation, EDF, etc.
- Addition of cost management in a safety-oriented tool for optimization purposes for GRTGaz
- Integration of RBD Driven Markov Graph computations for CNES.
*GRIF is a registered trademark owned by TotalEnergies and used under license.
Maintenance
FULL MAINTENANCE
SATODEV offers full maintenance for all the software we sell.
For scientific computing software, maintenance ensures that you will always be able to use the software in line with the state of the art in terms of operating safety, as well as with constantly evolving standards.
From an IT service point of view, it’s the guarantee of being able to use the software you bought several years ago on the latest versions of Windows or Linux. It’s also a response to cyber requirements, as well as the benefit of versions free of known vulnerabilities.
For the user, it’s above all a guarantee that you won’t be stuck for 1 week when a bug occurs, because our teams identify and resolve 90% of bugs in less than 2 working days.
Do you need assistance? CONTACT-US
Maintenance includes :
If you have a problem installing or using a software, you can contact the SATODEV maintenance team using the telephone number and e-mail address dedicated to the software. We usually call you back within half a day.
If you have detected a bug, please let us know and we will do our best to provide you with a patch as soon as possible. SATODEV can also send you patches before you detect the problem. This is made possible by the cyber watch we carry out and the feedback we receive from our community of over 100 companies.
Every 1-2 years, new major software versions are released. These bring improvements to meet new needs. Whether it’s to obtain new information on increasingly complex systems, to integrate new standards, or to improve the user experience, 80% of our users use the latest versions of our software.
New modules may be added to the various software packages we develop. They are generally added to meet completely new needs, as the Petro module in GRIF (owned by TotalEnergies) or the remote computation module in CECILIA (owned by Dassault-Aviation)that have been integrated into the scope of their respective software with no obligation for the customer to purchase new licenses.
Consulting
Dependability is a complex discipline in which the use of computation software is essential. We analyze your problems in detail and present you with the solutions best suited to your needs. Finally, we advise you on the choice of methodology to be applied and the appropriate software module.
Modeling complex industrial systems requires advanced mastery of tools. We bring our expertise to solve cases that have never been dealt with before. An expert will visit your site, analyze the blocking points and suggest modeling techniques adapted to your situation.
USER SUPPORT
SUPPORT FOR OPTIMUM USE OF TOOLS
SATODEV offers specific technical support for modeling with GRIF or CECILIA-Workshop. This support is intended for people already using the tools and who need our expertise to :
- Optimize use of the software to reduce modeling and computation time;
- Find specific solutions to meet new requirements from customers, management or new standards;
- Explain advanced functions that are difficult to implement;
- Define a working methodology to create models as close as possible to real systems, in order to reduce approximations;
- Provide mathematical and theoretical reminders on specific points to help the user.
This technical assistance will be available by telephone or videoconference, in the form of a fixed number of hours to be used over the course of the year.
USER SUPPORT FOR SOLVING COMPLEX PROBLEMS
Anyone can be confronted with a problem that seems unsolvable, especially when modeling dynamic models such as Petri nets or AltaRica. If you don’t have the opportunity to talk to an expert in your company, or if you’re the expert and don’t have the solution, support can help you out.
Value waits for no man’s age, but experience is often the key in these situations. Even if they’re all different, modeling problems often have a lot in common. With an average of over 20 years’ experience, SATODEV’s experts have seen and solved numerous problems, giving them an invaluable basis for helping you.
COST-CONTROLLED USER SUPPORT
User support is available by telephone or videoconference. It is simply billed by the hour.
The company chooses a package corresponding to the annual number of hours envisaged (minimum 4 hours). New customers generally start with a short contract of 4 or 8 hours, then renew for more hours if necessary.
Every minute spent with/for the customer is deducted from the initial package. For example, an 8-hour contract can be spread over 3 weeks and can be broken down into 2 meetings, 1 solution search by SATODEV, a workshop to put the solution into practice, and the drafting of a document to serve as an internal memo for the customer.
Note that the first meeting can also be used to solve all the problems at once, in which case the remaining hours can be used later in the year according to the customer needs.
All the work is carried out by experts with over 20 years’ experience.
